Holiday: Delivery & return

Last order before Christmas

Danish orders: Place your holiday gift orders no later than December 19th at 12 PM to receive your package before the holidays. We ship with GLS. Stay updated on their delivery times here.

International orders: Place your holiday gift order no later than December 12-16th at 12 PM to be sure you receive it before Christmas, depending on delivery country. Stay updated on delivery time to your country here.

Extended cancellation right

For the holidays, we offer a 60-day cancellation right on all orders placed in December. The item must be unused and in its original packaging. We describe the return procedure below.

Delivery & return

Shipping cost within Denmark

We always offer free shipping to parcel shops within Denmark, as parcel shop delivery is the most responsible option. Home delivery within Denmark costs 39 DKK. Estimated delivery time is 2–3 weekdays.

Shipping cost within the EU

Shipping cost within the EU is 10 EUR for purchases totaling less than 85 EUR. For purchases of 85 EUR or more, delivery is free of charge.

Shipping cost outside the EU

Shipping cost outside the EU is 25 EUR.

We only ship to the Faroe Islands, Greenland, and Hong Kong SAR.

Shipping cost within Norway

The shipping cost for Norway is 95 NOK for purchases totaling less than 995 EUR. For purchases of 995 NOK or more, delivery to a parcel shop is free of charge. The cost of home delivery within Norway is 115 NOK.

Your shipping cost appears on your order confirmation and will be charged together with the payment for your order.

You will be notified via the email provided at checkout about when and where to pick up your parcel. Rudolph Care is responsible for the goods until you have received them.

If you wish to return your product(s), you must have your order number ready and fill out the form via the link below. It will generate a return label and send it to your email address.

Get a return label here. (NOTE: Returns from Bulgaria, Cyprus, Faroe Islands, Greece, Greenland, Hong Kong SAR, Malta, Norway, Rumania, and Switzerland must go through our customer service. Write us at; contact@rudolphcare.com.)

Returning a purchase with a free gift:
If the value of your returned product(s) brings the order value below the minimum purchase that qualifies for a free gift, you must return the free gift too. If the free gift isn’t returned, the original value of the gift will be subtracted from the refund.