Return and complaints

Return

If you wish to return your product(s), you must have your order number ready and fill out the form via the link below. It will generate a return label and send it to your email address.

Get a return label here. (NOTE: Returns from Bulgaria, Cyprus, Faroe Islands, Greece, Greenland, Hong Kong SAR, Malta, Norway, Rumania, and Switzerland must go through our customer service. Write us at; contact@rudolphcare.com.)

When shopping at rudolphcare.com, you have the right to withdraw your purchase within 30 days. The product(s) you return must be in unused condition and original packaging.

Returning a purchase with a free gift:
If the value of your returned product(s) brings the order value below the minimum purchase that qualifies for a free gift, you must return the free gift too. If the free gift isn’t returned, the original value of the gift will be subtracted from the refund.

Products excluded the cancellation right

Some products are excluded from the cancellation right including:

- Delivery of products that for health or hygiene reasons are not suitable to be returned, and where the packaging has been broken after delivery.

Since our products are skin care products, you will lose your cancellation right if you break the packaging or use the product as it thus is not of health or hygiene reasons suitable to be returned.

Complaints Procedure

If you purchased your Rudolph Care product from a Rudolph Care retailer, you must address any complaints concerning your purchase to that retailer. Unfortunately, we cannot treat any complaints regarding products purchased from our retailers (except products purchased at airports and ferry crossings - then reach out to contact@rudolphcare.com).

If you made a purchase at rudolphcare.com and wish to complain, then please don’t hesitate to send us an email at contact@rudolphcare.com with your order name and a photo/video of your defect product.

Items received as gifts through campaigns are not covered by the right of complaint. If the gift is defective or damaged upon receipt, we are happy to exchange it.

Discounts & Campaigns

Please note that all our campaigns are valid while stocks last. Current campaigns are not combinable with discounts and other campaigns.

Final Call by Rudolph Care

Final Call products without SPF can be used after the expiration date as long as the smell of the product and its texture stays the same. We do though recommend using the product as soon as possible after the expiration date. If the smell and/or texture changes, we recommend discarding the product.

Complaints & returns
A Final Call product is included in our terms for complaints and returns prior to its expiration date. Hereafter these rights are withdrawn. Final Call products are not combinable with discounts and campaigns.